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Terms of Service

The rules for using RemixFlick and buying AI video templates.

1. Who we are

RemixFlick is an independent studio based in Shenzhen, Guangdong, China ("we", "us", "our"). It is operated by an individual and is not a registered company. Full operator details are available on request at support@remixflick.com.

You can contact us at support@remixflick.com for any question about these Terms.

2. Acceptance of these Terms

These Terms of Service govern your access to and use of remixflick.com and any related pages, checkout, generation and download features (the "Service"). By browsing the Service, creating an account, placing an order or generating a video, you agree to these Terms, our Privacy Policy and our Refund & Remake Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a business, you confirm that you have authority to bind that business.

3. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to use the Service. You must not use the Service if you are barred from doing so under the laws that apply to you.

The Service involves uploading photographs and generating videos that may resemble real people. You are responsible for making sure you have the right to use every photo you upload and that your use of the output is lawful.

4. The Service

The Service lets you choose an AI video template, upload one or more photos, pay for a generation and download the resulting video. Current templates produce short, vertical videos. Audio depends on the template: some include a soundtrack, while Dime Dime Baby is silent. The duration, resolution, aspect ratio, number of photos, audio and credit cost are shown on each template page and may change between templates.

The Service is not a photo-editing tool and does not guarantee that the output will look exactly like you, like the reference video, or like any particular person, scene or style. AI generation is probabilistic: results may be unexpected, imperfect, delayed or unsuccessful. We describe the current specifications on each template page; do not rely on specifications from other templates.

We may add, change, suspend or remove templates, models or features at any time. We do not promise uninterrupted or error-free availability.

5. Accounts and guest checkout

You can buy and generate as a guest or with an account.

  • Guest checkout. You provide an email address and receive a private order link. Keep that link and the access cookie on your device; anyone who has them may be able to access the order.
  • Accounts. If you create an account, you must provide accurate information and keep your credentials secure. You are responsible for activity under your account.
  • Account sharing. Do not share, sell or transfer your account or order access.

Notify us promptly at support@remixflick.com if you believe your account or order link has been compromised.

6. Your photos and other content

You keep ownership of the photos and other content you upload ("User Content"). To operate the Service, you grant us a limited, non-exclusive, worldwide licence to host, store, copy, resize, transmit to our AI providers, process and display your User Content solely to provide the Service to you. This licence ends when the content is deleted from our systems, except for backup and legal-retention copies.

By uploading a photo, you confirm that:

  • you own the photo or have all permissions needed to use it and to let us process it;
  • every identifiable person in the photo has given you permission to use their image for this purpose;
  • the photo does not show a minor, a celebrity or public figure, or a person who has not consented;
  • the photo does not infringe copyright, trade marks, privacy, publicity or other rights; and
  • you will not use the Service to create non-consensual intimate imagery, sexual content involving minors, harassment, fraud, impersonation or other unlawful or harmful content.

We may remove User Content or refuse a generation if we reasonably believe it violates these Terms or the law. Uploaded photos are automatically deleted from our object storage 7 days after upload. Generated videos are kept until you ask us to delete them, subject to our Privacy Policy.

7. AI-generated output

Videos produced by the Service are AI-generated and may not be accurate, may differ from the reference template and may resemble other users' outputs. You are responsible for how you use, publish or monetise the output. Where a platform or law requires you to label AI-generated content, you must do so. Do not use the output to deceive, defame, impersonate or mislead anyone, or to suggest that a real person said or did something they did not.

Subject to these Terms and any third-party rights, you may download, share and use your generated videos for your own lawful personal and social-media purposes. Commercial use is your responsibility: we do not grant you rights in our templates, prompts, brand, or in any third-party music, footage or trade marks, and some templates include a soundtrack that may not be licensed for commercial use. Do not redistribute the soundtrack separately.

8. Prices, credits and payment

  • Prices, products and credit costs are shown on the pricing and template pages and are charged in US dollars unless stated otherwise. The server-side product catalogue determines the amount and credits for each order.
  • Purchases are one-time purchases. We do not currently sell auto-renewing subscriptions.
  • Credits are added to the account or order that made the purchase. Credits are not money, cannot be exchanged for cash and are not transferable. Credits currently do not expire.
  • Payments are processed by our payment provider. We do not receive or store your full card number or security code.
  • You are responsible for any taxes, duties or bank fees that apply to your purchase, except where we are required to collect them.
  • If a generation is confirmed as failed or canceled and no usable video is delivered, the credits consumed by that generation are restored automatically. This is not a cash refund. If the provider does not confirm whether our request was accepted (for example after a timeout), we investigate before restoring credits; a confirmed failure is not charged.
  • Each eligible paid order that results in a delivered video includes one complimentary remake, claimable within 3 days of purchase, as described in the Refund & Remake Policy.
  • Cash refunds are reviewed manually. Contact support@remixflick.com with your order number. Nothing in these Terms limits a consumer right that cannot be excluded by law.

9. Acceptable use

You must not:

  • upload or generate content that is illegal, sexually explicit, sexually suggestive of minors, violent, hateful, harassing, defamatory or invasive of privacy;
  • create deepfakes, face swaps or other realistic content of another person without their informed consent, or of a celebrity or public figure;
  • use the Service to impersonate any person, misrepresent AI output as real footage or spread disinformation;
  • infringe intellectual property, privacy, publicity or other rights;
  • resell, sublicense, scrape, mirror or provide the Service or its templates to third parties, or use it to build a competing service;
  • bypass payment, credit, rate or access controls, use multiple accounts or orders to abuse promotions, or interfere with the security or operation of the Service;
  • upload malware, attempt unauthorised access, or use automated means to overload the Service; or
  • encourage or assist anyone else to do any of the above.

We may suspend or terminate access, cancel orders or refuse generations if we reasonably believe these rules have been broken.

10. Intellectual property

The Service, including its software, design, templates, prompts, reference media, text and brand, is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service for its intended purpose.

You may not copy, modify, distribute, sell or reverse-engineer the Service or its templates except as expressly permitted by law or by us in writing. Template reference videos and any third-party media remain the property of their respective owners.

11. Termination and suspension

You may stop using the Service at any time. We may suspend or terminate your access, cancel pending orders or delete content if you breach these Terms, if required by law or a payment provider, or if your use creates risk for us or others. Where possible, we will tell you why.

If we terminate for convenience and you have unused paid credits, we will make a reasonable effort to let you use them or refund the unused amount, unless the termination is due to your breach.

12. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, secure or error-free, that any generation will succeed, or that the output will be accurate, unique, non-infringing or suitable for your purpose.

Nothing in these Terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

13. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or opportunities, arising from your use of or inability to use the Service.

Our total aggregate liability for all claims relating to the Service will not exceed the amount you paid us for the order giving rise to the claim in the 12 months before the claim, or USD 50 if no amount was paid.

14. Indemnity

You agree to indemnify and hold harmless the operator of RemixFlick, RemixFlick and our service providers from claims, damages, losses, liabilities and reasonable legal costs arising from your User Content, your use of the output, or your breach of these Terms or applicable law.

15. Governing law and disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-law rules. The courts of Hong Kong have exclusive jurisdiction, except that:

  • you may also bring a claim in the courts of your country of residence if mandatory consumer law gives you that right; and
  • we may bring a claim to protect our intellectual property or recover unpaid amounts in any court with jurisdiction.

Before taking formal action, please contact us at support@remixflick.com so we can try to resolve the issue.

16. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. If a change materially affects your rights, we will take reasonable steps to notify you (for example by email or a notice on the Service) before it takes effect. Your continued use after the effective date means you accept the updated Terms. Changes do not apply retroactively to orders already paid for.

17. General

If any provision is found unenforceable, the remaining provisions remain in force. Our failure to enforce a provision is not a waiver. These Terms, together with our Privacy Policy and Refund & Remake Policy, are the entire agreement between you and us about the Service. You may not assign your rights without our consent; we may assign ours as part of a transfer of the business.

18. Contact

RemixFlick
An independent studio based in Shenzhen, Guangdong, China (operated by an individual; not a registered company)
Email: support@remixflick.com

Effective date: 10 November 2026. This document is a plain-language product policy, not legal advice. If you need advice about your own situation, consult a qualified lawyer.